On this page ...
On this page I bring up some common problems experienced
when using Europe Online as a Internet by Satellite provider.
Note: Due to the very bad performance
of EON these pages are no longer updated. The forum however remains.
Note: Some of these problems
are similar for other providers.
Some missery and disappointments I (and others with
me) had to deal with are dealt with on this page.
Unfortunally (with the exception of the 2 great DVB supplier - Hauppauge
and Technotrend NOT being one of them) the DVB card suppliers are not
that willing to help out.
First Aid for DUN
DUN Upstream is inidcated by
and Downstream by .
Keeping the Satellite situation in mind, suggest that
the second indication should NOT occure, because this indicates that downstream
is handled by your DUN too... which should be done by the EON connection.
If you have this situation (exceptions are possible
like POP3-mail), and speed is horrible slow then you might want to check
the proxy-settings of you DUN connection. You can check
that at the settings of the Internet Explorer (right mouse click
the Internet explorer icon on your desktop and select the tab "Connections")
or Netscape (Preferences - Advanced).
The DVB Data Services
indicators blank, no signal detected, synchronisation failes.
- Frequency wrongly entered, for example 1266275 instead of 12662750.
Make sure there are 8 digits here and that these match the transponder
you would like to use.
- Polarization is wrong, make sure it matches your transponder
- Symbolrate wrong: this should be 22000000 (again 8 digits!).
- Dish not properly positioned.
If you're unable to position the dish yourself: ask an expert (thanks
Connection lost after
10 maybe 20 minutes ?
The dialup adapter has a feature to disconnect automatically
after a certain time being idel. I'm not sure what Microsoft's opinion
is on being idle, but one thing is for sure: downloads and retrieving
e-mails are considered IDLE (weird or what!).
So to avoid disconnection check these settings:
1. Open the "EuropeOnline Network S.A." Icon by double clicking
2. A Connect-dialogbox will appear.
3. Select "Properties".
4. Select the "Options" tab and match these
settings and finish with "OK": "Redial" - "99",
"Idle time before disconnecting" - "Never".
The dailup indicators both
keep blinking / Slow connection.
- Proxy is not properly set for your dialup adapter,
the ip-addresses are changed early may 2000, check
Internet pages do not appear
or are not found, there appears to be no downstream.
- Did you try to use the Harmonic Cyberstream login-client ? DON'T
! It's not working anymore.
- Are the proxy-settings
of your dialup adapter (in Internet Explorer or Netscape) correct ?
Did you update your proxy ip-addresses to the new ones ?
- The filters of the DVB Data Services are not complete: download
these registry setting. Check the setup guide for your DVB-card for
No TV pictures in the Hauppauge
DVB TV & Radio application.
You're using two or more different drivers.
Uninstall everything (DVB applications and drivers).
The DVB applications can be uninstalled using the UnInstall
option or the "Add/Remove software" option in the control panel.
The drivers is a little bit tricky: right click the
C:\WINDOWS\INF directory and select "Find". Now search for
the files containing the text Hauppauge.
Usually this is the files HAUPPAUGETTDVB.inf.
If you installed Technotrend and/or Siemens drivers: remove these to (I
don't know which files these are, but make sure you remove TT*.INF
files and not ISDN or monitor files).
Finally: reinstall the drivers and application.
Also make sure you're using the lastest drivers and/or firmware (I didn't
update the firmware yet, but who knows).
Fazzt refuses to work
It happens, you've done just about anything to get Fazzt
up and running. You used the right download key and settings, but it still
will not work. A solution, which helped more than 50 users so far (yes
I get a lot of mail) is this very trivial approach. Simply uninstall Fazzt
and reinstall Fazzt.
Note: Make sure you are using the proper
version of Fazzt!
Can't get Napster to work
Unfortunally, due to the nature of Napster - setting
up a server - Napster will not work with the EON network.
Redial is working only 99
times AND it's damn slow too !
Well this is a thing that made me tweak the DUN a bit
:) -> For Windows 9x ONLY!
Download this registry
file, unzip it and double click the unzipped file. Redials can be
done 4.294.967.295 times now (!!) and waiting time is reduced to zero
Note: I don't know if the actual value
is ever reached, but I do know it will take YEARS to get that far with
redialing! My personal score is 3194 times without being connect !
Second note: sometimes, reaching beyond
the 1000 count, your computer can get confused...
I have an average of about 70 redials per minute, without
even using a program like SuperDialer!
FTP doesn't work - or - How
do setup my FTP-client ?
This is not yet working properly.
Europe Online is working on a good solution, but there
are more items to be done with a hgher priority, so don't hold your breath.
What I DO can suggest - if your FTP client allows
this - is to use the HTTP protocol.
Also try proxy port 8090 instead of 8080.
Resume support on EON-proxies
I can't confirm this, but it is said that only Transponder
115's proxy supports resume for downloads (ie. Flashget
a.k.a. JetCar). I think the resume option is activated as soon as
the full file is downloaded by EON to it's proxy.
After installing Windows
98SE's "Internet Sharing" I cannot get a connection to EON
Unfortunally, the Internet by Satellite technique does
not like the Microsoft Internet Sharing tools. Some tools, like WinGate,
seem to be working ...
Where to get the MAC-address
There are a some idiots claiming their cards have an
MAC-address and the cards at the competition don't have an MAC-addres:
this is bullshit, all cards have a MAC-addres.
ALL CARDS HAVE A MAC-ADRES !
The DVB-card has a so called MAC-address, Windows has
a little tool to retrive this info.
This is how it's done in Windows 9x/ME:
- Click the Windows "Start"-button and click "Run..."
- At the "Open:" filed type WINIPCFG and press
ENTER (or click "OK")
- A window similar to this one will appear (except for the dropdown
- You'll find several network connectors here, select the DVB card
here (PPP Adapter, Ether-something, etc are defintly not the DVB
adapter - try location DVB in the list) by simply clicking it.
- The values are updated now and the "Adapter Address"
now shows the so called MAC-address, 00-D0-5C-00-49-4a in the
sample shown below:
When shutting down
Windows errors popup
If you're using Siemens, Hauppauge, Technotrend or Galaxis,
with driver version 1.22 then this is (according to these gents) perfectly
normal. The point their finger to Microsoft saying it's a Windows problem.
Unfortunally for them, but this is definitly a BUG in the drivers of TechnoTrend.
What happens: TechnoTrend uses a server-client software
construction. The server software (DVB-s-server) is shutdown before the
client does (DVB-data).
Conclusion: de server left the building and the client
get's confused - ie. produces a nice error.
ISP has a specific patch for this. Unfortunally it is a part of their
BySky-organiser (version 2.0) software, you must be a member to be able
to use that.
to work after driver update
I've seen it happen and not just me (Hi Arnold!) ...
After updating from version 1.22 to version 1.23, my
DVB card just did not want to receive any Internet data.
The problem here is that the DVB network component must
be updated as well.
Right click "My Computer" and select
"properties', in the tab "Device Manager"
go to the branch "Network Adapters" and select the properties
of the "Virtual DVB/IP Network Adapter". In the properties
Window click the "Reinstall drivers" option and use "Browse..."
to make Windows look in the folder of the updated drivers (the onces you
Note: Windows 2000 and Windows
XP user that tried a version older than 2.0x will encounter serious
crashes when trying to remove the driver. Visit the Technotrend/Hauppauge
pages for details on how to remove that driver.
After installing Windows
ME (fresh install), I can't get the TechnoTrend card to work.
This problem is similar to the update problem mentioned
Here not only the drivers for the network card but also the "TechnoTrend
TT-DVBast PCI" card in "Sound, video and game controllers"
must be reinstalled in a similar fashion.
Where can I get a downloadkey
for Fazzt ?
Hard to find, but onec you know where to look,.... Go
to the "Download Centre" on the Europe
Online page (don't forget to login!). Choose a file you wish to download
and confirm this with the "get it" link. The requester coming
up now offers a link called "here" which allows you to download